This page describes how LuckyOnes Casino Canada ("we", "us", "our") gathers, applies, and safeguards your personal data whenever you browse the Site or open an account with us. Continuing to use the Site means you're accepting the practices set out below.
1. Information We Collect
The information we may gather falls into a few categories:
- Identity details — full name, birth date, home address, and a government-issued ID used to confirm your age and identity.
- Contact details — your email address and phone number.
- Payment details — the payment methods and transaction records required to handle deposits and withdrawals.
- Technical details — IP address, browser and device type, and the pages you visit, gathered automatically via cookies and comparable tools.
2. How We Use Your Information
Your data helps us set up and administer your account, confirm who you are, process your deposits and withdrawals, guard against fraud and money laundering, deliver customer support, meet our legal and regulatory duties, and, where you've agreed to it, share promotional offers with you.
3. Cookies
Cookies and related technologies keep your session active, remember how you like the Site set up, and help us understand usage patterns. Our Cookie Policy covers exactly which types we use and how you can manage them.
4. Sharing of Information
Selling your personal data is not something we do. It may be passed to payment providers and banks so transactions can go through, identity-verification services to check your age and identity, regulators or law-enforcement bodies when the law demands it, and IT or support vendors who help keep the Site running — always under suitable confidentiality terms.
5. Data Security
Industry-standard safeguards, including encrypting sensitive data while it's in transit, protect your information against unauthorised access, loss, or misuse. Inside our organisation, only staff who need personal data to do their job can access it.
6. Data Retention
Your personal information stays on file for as long as your account remains active, plus a further reasonable period afterward, so that we can satisfy legal, regulatory, and accounting requirements or settle any disputes.
7. Your Rights
Depending on where you're located, you may be entitled to see the personal data we hold on you, ask for corrections to anything inaccurate, request that we erase data we're not obliged to retain, and withdraw from marketing communications whenever you choose. Get in touch using the contact details below to exercise any of these.
8. Children's Privacy
Our services are built for adults, not minors. We don't knowingly gather personal information from anyone below the legal gambling age, and should we discover that we have, the related account and data will be shut down and removed.
9. Changes to This Policy
This Privacy Policy may be revised from time to time. Updates are published on this page, and for any changes we consider significant, we'll take reasonable steps to let you know.
10. Contact Us
For questions about this Privacy Policy or how we handle your data, reach our Support page or write to [email protected].