This Terms and Conditions page (the "Terms") sets out the rules for accessing and using LuckyOnes Casino Canada (referred to here as the "Site", "we", "us", or "our"). Opening an account or using the Site in any capacity means you accept these Terms in full. If any part of this is unacceptable to you, please refrain from using the Site.
1. Eligibility
Registering an account or playing at LuckyOnes Casino requires that you be at least 18, or older where local law sets a higher age of majority. Confirming that online gambling is permitted in your jurisdiction is your responsibility before you sign up. We may request proof of age or identity at any point and may pause an account until satisfactory proof is supplied.
2. Account Registration
Only one account per player is permitted. The registration form requires accurate, up-to-date, and complete details, including your full legal name, birth date, and contact information. Keeping your login credentials confidential and taking responsibility for activity under your account rests with you. We may suspend or close accounts that are duplicated, registered with false details, or used to get around bonus terms, and connected winnings may be withheld.
3. Verification (KYC)
Consistent with common regulatory and industry practice, we may ask for confirmation of your identity, address, payment method, or the source of your funds prior to releasing a withdrawal, or at any other stage of our relationship with you. Submitting requested paperwork late can slow down payouts.
4. Bonuses and Promotions
Each welcome bonus, free-spin offer, and other promotion carries its own specific terms — covering wagering requirements, maximum bet size, how different games count toward clearing the bonus, and expiry dates — disclosed when the offer is shown. We may decline, withdraw, or adjust a bonus, and cancel bonus-related winnings, if we have reasonable grounds to suspect misuse or a breach of these Terms.
5. Deposits and Withdrawals
You can fund or withdraw from your account using the payment options shown on the Site. How long a transaction takes depends on the method chosen and may involve minimum or maximum thresholds along with identity and payment checks. Standard transactions carry no fee from us, though your bank or payment provider may still apply its own.
6. Responsible Gambling
Responsible gambling is a priority for us. On request, we make available tools including deposit limits, temporary time-outs, and self-exclusion. Should your gambling start to feel like a problem, reach out to our support team for help, or get in touch with a problem gambling organisation local to you.
7. Intellectual Property
Everything on the Site — logos, graphics, game titles, written content — belongs to or is licensed by LuckyOnes Casino Canada and is protected under copyright and trademark law. Copying, reproducing, or distributing any part of the Site without our prior written permission is not allowed.
8. Limitation of Liability
The Site is made available "as is". We take reasonable measures to keep it secure and running, but we cannot promise uninterrupted or fault-free access. Where the law allows, we exclude liability for indirect or consequential losses connected to your use of the Site.
9. Suspension and Termination
At our discretion, an account may be suspended or closed if we reasonably believe these Terms have been broken, if the account appears connected to fraud or money laundering, or if a regulator or payment partner requires it of us.
10. Changes to These Terms
These Terms may be revised periodically to reflect changes to our services or to legal obligations. Updates will appear on this page, and using the Site after a revision takes effect means you accept the new version.
11. Contact Us
Questions about these Terms can be directed to our Support page or sent by email to [email protected].